UK & World News
The latest UK & World news stories from the Press Association.
Gas call centres go face-to-face
00:05, Feb 10 2012
British Gas customers will be able to talk face-to-face with staff when they telephone call centres through a new video service, the company has announced.
A pilot scheme is being launched after research showed that most people wanted to see a customer service employee when they called with a query.
Ian Peters, managing director of British Gas Energy, said: "We're testing the use of video chat with our customers, offering them new ways to talk to us about the energy they are buying, their energy use and help with energy efficiency to keep bills down."
Hew continued: "We hope that our online face-to-face pilot will not only make our support and advice as transparent as possible, but will also allow us to add an even more personal touch to the service we offer our customers."
The pilot scheme will involve 20 British Gas staff based in Leeds and Southampton.
Pair set for child cruelty sentence 16:05, May 21 2012
A mother and stepfather who forced their 11-year-old son to live in a filthy converted coal-bunker have been put behind bars. more
Bomber kills 90 at military drill 15:05, May 21 2012
At least 90 soldiers were killed and dozens of others injured when a suicide bomber blew himself up at a military parade drill in the Yemeni capital Sanaa. more
Mandelson denies deal with Murdoch 15:05, May 21 2012
Lord Mandelson has denied there was any deal between Labour and Rupert Murdoch's newspaper empire ahead of the 1997 general election. more
MacAskill defends Megrahi release 15:05, May 21 2012
Scotland's Justice Secretary has defended his decision to release the Lockerbie bomber almost three years ago as the only man convicted of the tragedy is buried in Libya today. more
Bomber kills 60 at military drill 14:05, May 21 2012
At least 60 soldiers were killed and dozens of others injured when a suicide bomber blew himself up at a military parade drill in the Yemeni capital Sanaa. more
Olympic flame goes out during relay 13:05, May 21 2012
The Olympic torch went out for the first time during the London 2012 relay, organisers have confirmed. more
Missing children website relaunched 13:05, May 21 2012
An official website to help find missing and abducted children from the UK has been relaunched by the police's specialist child protection agency. more
Watchdog launches Hunt inquiry 13:05, May 21 2012
Westminster's sleaze watchdog has launched an inquiry into Culture Secretary Jeremy Hunt following claims that he failed to register donations from media firms, it was revealed. more
38 soldiers killed in Yemen attack 12:05, May 21 2012
At least 38 soldiers were killed and dozens of others injured when a suicide bomber blew himself up at a military parade drill in the Yemeni capital Sanaa. more
Miliband attacks social inequality 12:05, May 21 2012
Ed Miliband has accused the Government of taking backward steps on social mobility by allowing inequality to grow and denying bright youngsters from poor backgrounds the chance to succeed. more
The latest UK & World news stories from the Press Association.
